I picked out invitations two years ago. It never occurred to me, at the time, that they might stop selling the design (thankfully they didn't), and I kept looking but pretty much settled on it.

I placed the order right after Christmas when there were a lot of people around to a) participate and b) check my work. Proofread, proofread, proofread. As a bonus, Invitations by Dawn says they print invitations in 3-5 days, and mail them immediately after. Great! That should be about two weeks, excluding weekends.

So two weeks come and go, with no sign of invitations. Not even a change on the order status site, much less an ASN or any contact at all. Now, I like to think of myself as a pretty careful internet shopper. But it was at this point that I actually googled the company, and it was not pretty, even after filtering out the bridezilla complaints (i.e., "I wanted cornflower and they sent me sky blue!!!!!!!! I spent hours on the phone with them and talked to their manager! Oh the humanity!" etc). Yikes.

So the morning after a long, sleepless, self-induced stressed out night in which I dreamed that no one came to the wedding but a few family members because no one knew where or when it was, I called the company. And you know what? They were lovely. And helpful. The design was out of stock, and they had gotten more in but were a little behind printing, but they would upgrade me to overnight shipping, just for my inconvenience (which I was going to ask and pay for, but the conversation never got that far). Keep in mind the only thing I said on the phone was "Hi, I'd like to check the status of my order."

The invitations came at the exact time they said, and were prettier in real life than I had imagined.

The moral of the story: yes, they probably should have called/emailed me. But they were so nice, and helpful, and considering the cost, they are amazing. So if you're googling Invitaitons by Dawn at 2 a.m. in a panic, just give them a call in the morning.